This wasn't one of Mr Mustard's cases and he directs your attention to paragraph 5. As the council (via their agents) use a lot of standard paragraphs instead of writing letters from scratch and as they are printed remotely the staff don't get to see the totality of what they have produced i.e. it is signed remotely and electronically. Thus glaring errors slip through the net as this one did.
Even if a contravention occurred you may win on technical grounds such as these and you should especially give the tribunal a go once the discount has been lost for any reason.
No-one should receive a bizarre letter from a council.
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